Acceptable Use Policy

Guidelines for appropriate use of Brew’s services

Last updated: October 18, 2025

This Acceptable Use Policy (“Policy”) describes activities that are prohibited or restricted when you use the products and services of Brew Emails, Inc. (“Brew,” “we,” or “us”).

All capitalized terms have the meanings given in the Brew Terms of Service.

1. General Conduct

You may use the Service only for lawful purposes and in accordance with this Policy. You agree not to:

• use the Service in any unlawful, fraudulent, defamatory, obscene, harassing, or otherwise objectionable manner, or manner that infringes or violates another’s rights;
• introduce or distribute viruses, malware, or harmful code, interfere with security, or attempt unauthorized access to any systems;
• impersonate any person or entity or misrepresent your affiliation with another person or organization; or
• overload, disrupt, or interfere with the normal operation or performance of the Service.
• You also agree not to use deceptive practices, including misleading subject lines, forged headers, or domain spoofing.
• You may not harvest email addresses, perform dictionary attacks, or purchase/lease lists, nor use role-based addresses (e.g., admin@, info@) without prior, provable consent.

2. Email and Marketing Use

When using the Service to create or send email campaigns, you must:

• send communications only to recipients who have provided valid consent or other lawful authorization;
• include accurate sender identification, a valid contact address, and a functional one-click unsubscribe or opt-out mechanism;
• maintain and honor suppression lists and may not re-subscribe suppressed contacts without fresh, verifiable consent;
• authenticate sending domains using SPF, DKIM, and publish a valid DMARC record;
• maintain suppression lists indefinitely and acknowledge that Brew is not the system of record for consent or opt-out tracking;
• honor opt-out and “do-not-contact” requests promptly;
• maintain spam complaints rates below 0.1% and never reach or exceed 0.3%;
• comply with all applicable marketing and data-protection laws, including the CAN-SPAM Act, CASL, GDPR, and similar regulations; and
• ensure that all content is truthful, not misleading, and consistent with your own published policies.

You may not use purchased, rented, or third-party contact lists that lack verified, lawful consent. Brew may require warm-up, rate limiting, or other sending controls to protect deliverability and IP reputation.

3. Platform and Data Restrictions

You may not:

• copy, modify, distribute, sell, lease, sublicense, or otherwise exploit the Service, templates, or other Brew materials except as permitted in the Terms;
• resell, provide, or make the Service available to others on a service-bureau or time-sharing basis;
• share your account credentials or allow unauthorized access to your account;
• reverse-engineer, decompile, or attempt to extract any source code, model, or underlying algorithm of the Service, except where prohibited by law;
• bypass or disable any security or access controls, or use automated tools (bots, crawlers, or scrapers) to interact with the Service without written consent;
• use the Service or any Output to create, train, or improve a competing product or model;
• use Outputs without appropriate human review in contexts that require accuracy, such as legal, medical, financial, or safety-critical communications; or
• use the Service for any purpose classified as high-risk or prohibited under the EU Artificial Intelligence Act Regulation (EU) 2024/1689.

4. Prohibited Content and Industries

You may not send or promote content that is illegal or exploitive; incites violence or self-harm; includes hate speech or harassment; involves adult or sexually explicit material (including CSAM, which is subject to zero-tolerance and immediate reporting); involves counterfeit, illegal drugs, or unlicensed gambling; promotes weapons or instructions to cause harm; or facilitates fraud, multi-level marketing schemes, deceptive financial products, or misleading “work-from-home,” miracle cures, or payday-loan offers. Certain industries (affiliate/sub-affiliate networks, lead brokers, list vendors, drop-shippers, crypto/ICO promotions, escort services) require Brew’s prior written approval and may be refused.

5. Media Storage; Hosting & CDN

The following additional restrictions apply to asset and file hosting through the Service: The Services may host and deliver media (such as images and assets) solely to support in-product features. Brew is not a general-purpose file host or CDN. Usage is subject to fair-use limits. Brew may meter usage and throttle, restrict, or suspend hosting/CDN access where use materially impacts cost or stability, or involves misuse (including external hotlinking). Brew may remove duplicate, unlawful, or unreferenced assets, providing prior notice where practicable. Routine backups may occur, but restoration is not guaranteed; Customers remain responsible for their own exports and archives.

6. Abuse and Reporting

If you believe anyone is violating this Policy or misusing the Service, notify us immediately at [e-mail]. If you receive unsolicited or unauthorized email you believe originated from a Brew user, forward the message (including full headers) to [e-mail] for investigation.

Each email campaign sent through the Service includes an embedded identifier to help Brew trace suspected abuse. If you believe any material available through the Service infringes a copyright or trademark, refer to the Copyright and Trademark Policy in Section 25 of the Terms of Service.

7. Enforcement

Brew may determine, in its reasonable discretion, whether an activity constitutes a violation of this Policy. Brew may suspend or terminate access to the Service for violations of this Policy or of the Terms of Service. Brew reserves the right to remove any content or block any activity that it reasonably determines may breach this Policy or applicable law. If Brew must investigate or remediate abuse, spam activity, blocklisting, or deliverability issues arising from Customer’s use of the Services, Brew may charge Customer for reasonable out-of-pocket costs and for Brew’s personnel time at $100/hour (billed in 30-minute increments). Brew will provide notice before charging unless immediate action is required to prevent further harm.

8. Changes to this Policy

We may update this Policy from time to time. If changes are material, we will provide reasonable advance notice via the Service or email. Your continued use after the effective date constitutes acceptance.