Knowledge

Let Brew learn from your homepage, presentations, case studies, FAQs, and other content to write accurate emails

What is Knowledge in Brew?

Knowledge helps Brew understand your business, products, and value proposition to generate accurate, relevant emails that align perfectly with your brand. By providing Brew with your content, you ensure that your emails contain factual information about your company, avoiding inaccuracies or hallucinations.

Always accurate

Brew uses your knowledge to write emails with correct details and company information

Gets smarter over time

The more you use Brew, the better it becomes at creating emails that work for your audience

Works behind the scenes

Brew automatically pulls relevant knowledge when creating or editing emails

Adding Knowledge to Brew

1. Access the Knowledge page

   Go to the Knowledge page in your Brew app.

   Your first knowledge item is automatically created during sign-up based on your business website. To improve email accuracy, add more knowledge like product docs, case studies, and FAQs.
2. Click 'Add Knowledge'

   Find and click the “Add Knowledge” button in the top right corner of the screen.

   A modal will appear with four different methods to add knowledge.

3. Choose how to add knowledge

   Select from one of these four methods:

   Link to knowledge

   Best for: Websites, blogs, and public content

   1. Provide a URL that contains information about your business
   2. Enter URLs to your homepage, docs, case studies, testimonials, about us page, FAQ, or articles
   3. Brew will crawl the page and extract relevant information

   Add multiple important pages separately rather than just your homepage to ensure Brew captures all critical information.

   Best for: Websites, blogs, and public content

   1. Provide a URL that contains information about your business
   2. Enter URLs to your homepage, docs, case studies, testimonials, about us page, FAQ, or articles
   3. Brew will crawl the page and extract relevant information

   Add multiple important pages separately rather than just your homepage to ensure Brew captures all critical information.

   Best for: Internal documents and brand assets

   1. Upload files directly from your computer
   2. Supported formats include PDFs, Word documents, PowerPoint, and text files
   3. Great for brand guidelines, pitch decks, product brochures, and presentations

   Files up to 20MB are supported. For larger files, consider breaking them into smaller documents.

   Best for: Team collaboration and shared resources

   1. Connect your Google Drive account if not already connected
   2. Select documents, spreadsheets, or presentations from your Google Drive
   3. Brew will extract information while maintaining your document security

   This is especially useful for teams that maintain updated content in Google Drive.

   Best for: Quick information that isn’t documented elsewhere

   1. Type or paste text directly into the input field
   2. Ideal for brand story, management team details, vision & mission statements, or recent updates
   3. Add information that may not exist in document form but is important for email accuracy

   Use this for timely information that changes frequently, like recent achievements or upcoming events.

4. Review and confirm

   After adding knowledge, Brew will process and summarize the information.

   Your added knowledge will appear in the Knowledge table. If you notice that Brew’s summary doesn’t accurately reflect the content you added, you can edit it:

   1. Find the knowledge item in the table
   2. Click the edit icon
   3. Modify the summary to better represent the information
   4. Save your changes

   This helps Brew better understand and use your knowledge.

Knowledge from Prompting

When you upload files or share links while prompting Brew, that content automatically becomes part of your knowledge base for future emails. Brew extracts the key information and remembers it permanently, so future emails can reference these details accurately. No need to re-upload the same file twice - once you use it in any prompt, Brew remembers it.

How Brew gets smarter as you use it

Just like a skilled email marketer or agency learns your business over time, Brew automatically adds to its knowledge as you work together. Every email you send teaches Brew more about your audience, your messaging, and what drives results.

Brew remembers what works

Every email you send teaches Brew what your audience likes. If certain subject lines get more opens, or specific content gets more clicks, Brew uses that knowledge in future emails.

This means each new email is smarter than the last - no spreadsheets or analysis required.

Brew saves your content

When you mention a product, promotion, or company update in an email, Brew remembers it. Future emails can reference these details accurately.

For example, if you send an email about an upcoming webinar on “AI Marketing Trends,” Brew can mention this webinar in follow-up emails or use it as context for future event invitations.

Brew gets better at personalization

Brew automatically learns what contact properties you have available (names, companies, job titles, locations) and figures out when using them will increase conversions.

For example, if adding someone’s job title to the subject line gets more opens, Brew will start including job titles automatically. If mentioning company names drives more clicks, Brew adds those merge tags where they’ll be most effective.

Your emails become more personal and engaging without you managing any personalization strategy.

The result: Your emails improve automatically. No data analysis, no manual optimization - just better performance over time.

Knowledge Powers AI Editing

When you edit emails using Brew’s AI, Brew automatically searches your knowledge base to make your edits more accurate and relevant.

Example edit prompts and how knowledge helps:

• “Make this more technical” → Brew pulls technical details and terminology from your product documentation
• “Add information about our new feature” → Brew finds recent product updates and feature announcements in your knowledge
• “Include a customer success story” → Brew references case studies and testimonials you’ve uploaded
• “Make this sound more like our brand” → Brew uses your brand voice and messaging patterns from knowledge
• “Add pricing information” → Brew pulls current pricing details from your uploaded materials

This means your edits aren’t just style changes - they’re informed by all the business context you’ve provided, making every revision more accurate and on-brand.

Any files, links, or documents you share during AI editing are automatically added to your knowledge base, just like when prompting Brew to create new emails.

Managing Your Knowledge Base

Adding sufficient knowledge

Above the knowledge table, you’ll see an indicator showing how much knowledge you’ve added:

• Insufficient (0-20MB): Add more knowledge for better email accuracy
• Good (20MB+): You’ve provided enough information for Brew to generate high-quality emails

We recommend adding at least 20MB of knowledge for optimal results.

Removing outdated knowledge

To keep your knowledge base current:

1. Locate the outdated knowledge item
2. Click the three dots menu on the right
3. Select “Delete”
4. Confirm the deletion

Consider replacing deleted items with updated versions to maintain sufficient knowledge volume.

Remember to review your knowledge periodically. If something has changed in your business, consider deleting outdated knowledge items and adding updated versions to ensure email accuracy.

Best Practices for Knowledge Management

Keep knowledge current

Update your knowledge base when you launch new products, change pricing, or update your messaging

Add diverse content

Include different types of content (case studies, FAQs, product pages) for well-rounded emails

Prioritize quality

Focus on adding well-written, accurate content that represents your brand well

Add sufficient knowledge

Aim for at least 20MB of knowledge - include your key pages, documents, and brand materials for best results

Need Help?

Our team is ready to support you at every step of your journey with Brew. Choose the option that works best for you:

Self-Service Tools

Search Documentation

Type in the “Ask any question” search bar at the top left to instantly find relevant documentation pages.

AI Assistant Chat

Click the sparkle ✨ icon next to the “Ask any question” search bar in the top left to chat with our AI assistant that’s been trained on our entire documentation.

ChatGPT/Claude Integration

Click “Open in ChatGPT” at the top right of any page to analyze documentation with ChatGPT or Claude for deeper insights.

Search Documentation

Type in the “Ask any question” search bar at the top left to instantly find relevant documentation pages.

AI Assistant Chat

Click the sparkle ✨ icon next to the “Ask any question” search bar in the top left to chat with our AI assistant that’s been trained on our entire documentation.

ChatGPT/Claude Integration

Click “Open in ChatGPT” at the top right of any page to analyze documentation with ChatGPT or Claude for deeper insights.

Schedule a Call

Book time with our founders for personalized guidance on strategy, best practices, or complex implementation questions.

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Need immediate assistance? Reach us at [phone] for urgent issues or time-sensitive questions.

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